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Frequently Asked Questions

General Questions

What is PikFreshFood?

PikFreshFood is a marketplace that connects you with local fresh food vendors, market sellers, and home-based food businesses in your neighborhood for easy discovery and delivery.

How do I place an order?

Browse products from nearby vendors, add items to your cart, and proceed to checkout. You can chat directly with vendors if you have specific questions about a product.

For Vendors

How can I sell on PikFreshFood?

Register as a vendor on our platform, complete your shop profile, and start listing your products. We offer different subscription plans to help you reach more customers.

What are the subscription plans?

We have Basic, Pro, and Enterprise plans tailored to different business sizes. Each plan offers various levels of product listings and marketing tools.

Delivery & Payments

Who handles the delivery?

Depending on the vendor, delivery may be handled by the vendor directly or through our partnered delivery services. Delivery details are specified on each product page.

What payment methods are accepted?

We accept various payment methods including debit/credit cards, bank transfers, and local digital wallets.

Still have questions?

Our support team is always ready to help you with any issues or inquiries.

Contact Support